Da’anzho,
Greeting of the day in Mescalero Apache. I missed the last 2 Friday newsletters because I was in the West Texas Mountains camping with my family and enjoying views like this. The Mescalero Apache tribes originally settled in this magnificent area. I recommend a visit to the area if you can.
1. The Battles of Business
I suspect businesses have been using battle analogies since before Adam Smith wrote “Wealth of Nations,” but lately they seem to be so much more common. This article takes those analogies to an entirely new level. For those of you on this email chain that are part of my team….I’d love to hear how this resonates with what we are dealing with.
2. Relationship article that had me wondering…Am I giving 100%
Are you?
3. The Service Recovery Paradox
If you think you don’t have some sort of customer service function in your job description I would encourage you to reconsider. We all have some sort of customer…our project groups, our internal stakeholders, our boss or the team that we lead. When a problem happens for a customer of yours – you have a unique opportunity. Be sure to make the most of it.
4. Book that had me in stitches!
It’s been too long since I laughed out loud reading a book. The 100 or so pages of Arcadia had me belly laughing every five minutes. What a great romp. For those of you who like the witty banter of TV shows like the West Wing or Suits, this is a play for you. It is a short read and very, very funny.
Arcadia by Tom Stoppard (also the author of another recommendation Rosencrantz and Guildenstern Are Dead)
5. Quote that a friend sent me this week at just the right time:
This, then, is the test we must set for ourselves; not to march alone but to march in such a way that others will wish to join us.
-Hubert Humphrey
Have a great weekend!
Brandon
Brandon's Blog 